Are you listening to your customers?
Whether you’re just starting out in business or you’ve been in business for a while, listening to feedback from your customer base is crucial. Positive feedback is great but even negative feedback is useful as long as it’s constructive and you listen! In fact, according to a recent study, 82% of customers said they would switch products or service providers after a bad experience with the company's customer service. As a virtual support business building your customer base an